What's included
- Unlimited virtual primary care visits per family member, per year
- Same-day or next-day appointments in most cases
- Board-certified physicians licensed in the employee's state
- Family coverage: spouse + up to 5 dependents on the same plan
- Continuity of care: assigned to a primary doctor, not a different one every visit
How it works in practice
An employee or family member opens the app, books a visit, and connects to a physician - typically within 24 hours. The doctor takes a full history, orders labs if needed (run through your existing health plan or out-of-pocket at the program's discounted rates), prescribes medication (filled at any pharmacy, often at the program's $0 generic rate), and follows up. No copay is collected at point of care. The visit doesn't generate a claim on your group health plan.
For a family of four with a typical commercial plan ($30 PCP copay, $50 specialist copay), 6–10 primary care visits per year per family means $300–$600 in avoided copays alone - before considering urgent care visits that no longer need to happen.
How it integrates with existing coverage
Your existing group health plan. The program supplements your plan, it doesn't replace it. Lab work, specialist referrals, and in-person care still run through your primary insurance.
Limitations
Being honest about what the benefit doesn't cover is more useful than pretending everything is included:
- Not a substitute for in-person care when one is needed (procedures, imaging, surgery)
- Telehealth practice rules vary by state; in a small number of states, the first visit must be initiated by an established in-person relationship
- Pediatric care is generally available age 1+; newborn / under-12-month consultations are handled on a case-by-case basis